Shipping & Delivery

All orders will be scheduled for shipment in 1-2 business days, excluding holidays. Orders placed after 11 AM (GMT+1) on Fridays may not be processed for shipping until the following Monday morning.

Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way 🚚💨”. This will contain your tracking information!*

*If you do not receive your Tracking Email within 3 business days of placing your order, please check your Spam and/or Promotions folders.

The shipping services offered are subject to change depending on carrier reliability, based on extreme delays caused by weather or overall package volume. 

*These transit times are estimates given by our carrier partner; we do not file claims for late deliveries, and shipping costs are not refundable. If you have any questions about shipping or delivery, please contact our Customer Success Team.

Shipping Holidays:

Our shipping facility and the carriers we use are not operating on the following holidays in the United Kingdom. If your order was placed on or around these holidays please add an additional 1-3 business days for your order to be processed. 

New Year's Day - January 1, 2024

Good Friday - March 29, 2024

Easter Monday - April 1, 2024 

Early May Bank Holiday - May 6, 2024

Spring Bank Holiday - May 27, 2024 

Summer Bank Holiday- August 26, 2024

Christmas Day - December 25, 2024 

Boxing Day- December 26, 2024

New Year’s Day - January 1, 2025

Refused Shipments:

If you refuse your shipment from Ridge, you are responsible for the original shipping charges, any duties, taxes, and customs charges on the package (both original and return shipments), and the cost of returning the package to Ridge.

Returned to Sender:

In some scenarios, the carrier may be unable to complete delivery due to uncontrollable circumstances. If your package has been marked “Return to Sender” please contact our Customer Support Team.

Shipping Disclaimer:

Once your order has shipped, Ridge cannot be held liable for any damages or losses incurred in transit. While we take every precaution to ensure the safe delivery of your items, we are not responsible for circumstances beyond our control. As such, we strongly recommend monitoring the progress of your shipment using the provided tracking information and reaching out to the shipping carrier for any updates or concerns.

If you have any questions or require assistance, please don't hesitate to contact our Customer Support Team.

Where will my order ship from?

Your order will ship from our facility in the United Kingdom if your order was placed on our UK site. Orders placed on our United States site will ship from the United States from either our New Jersey or Nevada facilities.

Will I be charged additional Duties/Taxes on my order?

All orders placed on the UK site have the Duties/Taxes factored into your price at checkout and there should be no additional fees incurred during shipping. 

Can I upgrade my shipping after my order has been placed?

We process and ship all orders as quickly as possible. Once your order is placed, we are unable to edit your order’s selected shipping.

Can my parcel be redirected to a different address?

Once your order has been shipped, we cannot make any changes to the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes that could impact a successful delivery.

My order’s shipping has been delayed. 

Unfortunately, there may be delivery delays due to reasons outside of our control, such as carrier delays, severe weather, natural disasters, or labor strikes. We ship all orders within 1-2 business days, and once shipped, provide a Tracking Confirmation email to the email address provided when ordering. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.

Please check the PostNL website for their current delays and transit times statements.

What if my package is late?

We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by then, please contact us, and we would be happy to help investigate and reach out to our carriers when needed.

*Claims of missed/incorrect deliveries will not be accepted past 45 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.

My package says delivered, but I didn’t receive it.

We ask that you please allow 3 additionalbusiness days past the “delivered” scan, as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.

Please be sure to check around for your package; some carriers leave packages in hidden places so they cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

*If you have any further questions regarding shipping or your order tracking status, please feel free to contact our customer success team through our support widget.